The USB connection allows Fatwood to use the printer without requiring network connectivity, making operations a truckload easier. Integrating the Star Micronics TSP143III printer with USB connection to their iPad, Fatwood now uses Addmi’s software to receive QR orders directly to their truck, eliminating the bottleneck lines. By using Addmi’s QR code software solution, customers were able to place orders by scanning the QR code on the truck, receiving order confirmation texts. “I’m a huge believer in speed and efficiency in the food business and that’s what I wanted for the POS.” The SolutionĪddmi is a point of sale and online ordering solutions provider with a goal to drive businesses’ success with the support of their technology. They needed to ensure that staff could manage a large number of orders on a regular basis to continue increasing revenue. Management knew this problem had to be addressed before it soured customer sentiment.īoosting employee efficiency while retaining customer satisfaction quickly went to the top of their list. This backed everything else up, making customers wait longer and longer. Like many food trucks and other small establishments, the Fatwood team would relay orders by shouting to each other, complicating order management as volume increased. The obstacle Fatwood BBQ faced was the consistent bottleneck line of customers coming to the truck to place their orders.
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